ALTERNATIVE DISPUTE RESOLUTION (ARDS)

Of On February 15th, disputes related to the entire European Union online purchase you have the right and the opportunity to resolve in just a few clicks on these pages. The European Commission is for such dispute resolution designed a platform that will be available to all citizens of the European Union.

The platform is intended for alternative (out-of-court) resolution of domestic and cross-border disputes arising from sales contracts or service contracts between traders based in the Republic of Croatia and consumers residing in the European Union (hereinafter: EU) in proceedings before alternative consumer dispute resolution bodies (hereinafter: ARPS bodies) that are authorized to conduct mediation or issue a non-binding or binding decision on the dispute.

When consumers and traders file a complaint, dispute resolution bodies will act as mediators between the two parties to resolve the problem.

Once an agreement is reached on who will resolve the dispute, the platform automatically forwards the dispute to that body. obliged to resolve the dispute within 90 days entirely over the Internet.

The online platform for online alternative dispute resolution is available to you and all citizens of the European Union from February 15, 2016 by clicking HERE .